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Customer Services

Customer Services

 
Every Step Service With Care
We know that our success depends on your success. When you're satisfied, we're satisfied.
We know that what matters most is the strength of our relationships, the positive impact that we make to your company, and the science we pursue.
 Our customer service system covers the entire lifecycle of pre-sales, in-sales, and after-sales, providing professional and efficient support.

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    Pre-sales

    Consultation

    We offer tailored product selection guidance based on customer application scenarios  and clarify key parameters (material type, coating/plating specifications, dimensions, and tolerances) to ensure accurate matching of product performance with customer requirements.

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    In-sales 

    Execution

    We ensure transparent order processes, including confirmation of minimum order quantity, clear delivery timelines, and customized packaging solutions. Real-time production progress updates and synchronous provision of quality inspection reports enhance order visibility.

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    After-sales 

    Support

    We respond to quality inquiries within 24 hours, with dispute resolution based on strict quality standards. We provide warranty services for eligible products and offer technical guidance on product usage and maintenance to ensure customer satisfaction.

 

 

Packaging

Steel products are categorized into coils, plates and corrugated roofing sheet, each one has options of simple, regular and exquisite packaging.

 

                                                             

 

 

                                                                                                                                                                                  

Coils

 

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    Simple Packaging

     

     

     

      
        1. coil
        2. outside antirust paper
        3. inside paper angle bead
        4. angle bead outside paper
        5. circle binding belt
        6. radial binding belt
        7. lock washer
        8. lock 
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    Regular Packaging

     

     

      1.   coil
      2.   outside antirust paper
      3.   inside antirust paper
      4.   inside paper angle bead
      5.   outside paper angle bead
      6.   round iron protective plate
      7.   inside iron angle bead
      8.   outside iron angle bead
      9.   outside packing boarding
      10. inside protective plate
      11. circle binding belt
      12. radial binding belt
      13. lock washer
      14. lock 

     

     

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    Exquisite Packaging

     

       1.  coil
       2.  outside antirust paper
       3.  inside antirust paper
       4.  inside paper angle bead
       5.  outside paper angle bead
       6.  plastic sheath
       7.  outsider corrugated paper
       8.  round corrugated paper
       9.  outside packing boarding
      10. inside protective plate
      11. round iron protective plate
      12. outside iron angle bead
      13. inside iron angle bead
      14. circle binding belt
      15. radial binding belt

        16.  lock washer
      17. lock

 

 

 

Plates and Corrugated Roofing Sheet

 

 

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    Simple Packaging

     

       1. bracket
       2. bottom cover plate
       3. steel plate
       4. antirust paper
       5. plastic film
       6. iron box cover
       7. latitudinal binding belt
       8. longitudinal binding belt
       9. lock 
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    Regular Packaging
       1. bracket
       2. bottom cover plate
       3. steel plate
       4. up cover plate
       5. latitudinal binding belt
       6. longitudinal binding belt
       7. angle bead
       8. lock 
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    Exquisite Packaging

     

       1. bracket
       2. bottom cover plate
       3. steel plate
       4. antirust paper
       5. plastic film
       6. side protective plate
       7. up cover plate
       8. latitudinal binding belt
       9. longitudinal binding belt
       10. lock

 

 

 

Our Products

 

We are available 24/7 via social medias, email or telephone

Welcome to visit our mills anytime

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If you are interested in our products and want to know more details,please leave a message here,we will reply you as soon as we can.
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Contact Us : arrow@hongshengmetal.com

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